Help Centre

Browse listings, choose your move-in date and length of stay, then complete the booking form. You’ll need a verified account and payment method. Once your booking is confirmed by the landlord, you’ll receive a confirmation email with all the details.

The minimum stay is 1 month (31 days) and the maximum initial booking is 12 months. You can extend month-to-month after your initial term ends, subject to availability.

All listings include verified photos and detailed descriptions. For select properties, virtual tours are available. If you’re already in Bangkok, contact us and we’ll try to arrange a viewing.

The landlord reviews and accepts your booking (usually within 24 hours). Once confirmed, you’ll receive move-in instructions, key collection details, and a welcome guide for your building.

Yes. Cancellations more than 48 hours before move-in receive a full rent refund (minus the service fee). Under 48 hours, 50% of the first month’s rent is refunded. See our Terms of Service for full details.

Your first payment (first month’s rent + one-time service fee) is charged when you book. After that, rent is charged automatically on the same day each month via Stripe.

No. Homa Estates replaces the traditional deposit with a damage protection programme included in your service fee. You’re covered for up to ฿30,000 per stay.

We accept major credit and debit cards (Visa, Mastercard, Amex) through Stripe. Local bank transfers are not currently supported.

You’ll receive a notification and have 3 business days to update your payment method or resolve the issue. If not resolved, late-payment procedures begin as outlined in our Terms.

It depends on the listing. Some include utilities in the monthly rent, while others require you to pay electricity, water, and internet separately. Check the listing details for specifics.

Key collection details are included in your booking confirmation. Typically, you’ll meet our team or the building’s juristic office at a scheduled time on your move-in date.

Yes. We document the condition of the apartment with timestamped photos at move-in. This protects both you and the landlord in case of any disputes at move-out.

Contact us immediately. All listings are verified, but if something is materially different from what was described, we’ll work with the landlord to resolve it or find you an alternative.

Move-in dates are set at booking time. If you need to adjust, contact us as soon as possible and we’ll check with the landlord. Changes are subject to availability.

All Homa Estates apartments are fully furnished and move-in ready. Just bring your personal belongings. Bed linens, towels, and basic kitchen equipment are typically provided.

Use the chat feature on your dashboard to report any issues. Our concierge team will coordinate with the landlord or building management to resolve it.

Short-term guests are welcome. However, you cannot sublet or share the apartment with anyone not named on your booking without prior written approval.

You must provide 30 days’ written notice. An early-termination fee applies: 1 month’s rent for stays under 6 months, or 0.5 month’s rent for longer stays.

Yes. Before your current term ends, request a month-to-month extension through your dashboard. Extensions are subject to availability and landlord approval.

Yes. Active tenants have access to 24/7 emergency support for urgent issues like lock-outs, water leaks, or safety concerns.

Each building has its own rules regarding quiet hours, waste disposal, pool/gym usage, and common areas. You’ll receive these in your welcome guide at move-in.

Clean the apartment, return all keys, and schedule a move-out inspection with our team. We’ll document the apartment’s condition and compare it with the move-in report.

Our damage protection covers up to ฿30,000 per stay. Any claims must be evidence-based and reviewed by our team. Normal wear and tear is not considered damage.

We compare the move-in and move-out condition reports. Only documented, substantiated damage beyond normal wear and tear is eligible for a claim.

Your final monthly payment covers rent through your agreed move-out date. There are no pro-rated charges for partial months unless otherwise agreed.

Yes. Tenants who complete their stay in good standing can request a rental reference from our team.

Create a host account, fill in your property details, upload photos, and set your pricing. Our team will review and verify the listing before it goes live.

Nothing. There are no listing fees and no commission on rent. Homa Estates earns revenue from the tenant’s one-time service fee.

Rent is collected automatically through Stripe and disbursed to your account on a regular schedule, typically within 3–5 business days of collection.

Submit a damage claim through the platform with photos and documentation. Our team reviews claims against the move-in condition report. Valid claims are compensated up to ฿30,000 per stay.

Yes. You set the monthly rent and can offer discounts for longer stays. We provide pricing recommendations based on your area and apartment type.