Help Centre

Browse verified listings, choose your move-in date, lease length, and deposit plan, then submit the application. The recommended path is 1-month deposit. After Homa approves the application and landlord readiness is confirmed, payment unlocks.

Homa currently supports 6-, 9-, and 12-month leases. Most homes are 12-month first, with selected 6- and 9-month terms priced at higher monthly rates.

All listings include verified photos and detailed descriptions. For select properties, virtual tours are available. If you’re already nearby, contact us and we’ll try to arrange a viewing.

Homa reviews your application and documents first. Once approved, payment unlocks. After payment and lease signing, you’ll receive move-in instructions, key collection details, and a welcome guide for your building.

Yes. Cancellations more than 48 hours before move-in receive a full rent refund, minus the applicable Homa move-in service or protection and approval fee. Under 48 hours, 50% of the first month’s rent is refunded. See our Terms of Service for full details.

No payment is taken when you submit an application. After approval, your first payment covers the first month’s rent, the move-in service fee or protection and approval fee, plus a refundable deposit if selected. PromptPay is preferred. If you choose card, processing fees are passed through.

You can choose the tradeoff that fits you: a local-price 2-month refundable deposit, the recommended 1-month deposit with a moderate premium, or zero deposit with the highest premium and approval required. Homa protection covers the missing deposit gap for lower-deposit plans; it is not rent insurance, and tenants remain liable for excess or intentional damage.

It depends on the deposit plan. Two-month deposit usually needs basic ID and payment checks. One-month deposit adds one ability-to-pay document. Zero deposit requires the strongest review: ID verification, one document showing salary, savings, freelance income, business income, or sponsor support, payment review, and sometimes a guarantor or fallback to 1-month deposit.

PromptPay is the default. Cards are available through Stripe when needed, with processing fees passed through to the tenant. Bank transfer can be handled manually for approved cases.

You’ll receive a notification and have 3 business days to update your payment method or resolve the issue. If not resolved, late-payment procedures begin as outlined in our Terms.

It depends on the listing. Some include utilities in the monthly rent, while others require you to pay electricity, water, and internet separately. Check the listing details for specifics.

Key collection details are included in your booking confirmation. Typically, you’ll meet our team or the building’s juristic office at a scheduled time on your move-in date.

Yes. We document the condition of the apartment with timestamped photos at move-in. This protects both you and the landlord in case of any disputes at move-out.

Contact us immediately. All listings are verified, but if something is materially different from what was described, we’ll work with the landlord to resolve it or find you an alternative.

Move-in dates are set at booking time. If you need to adjust, contact us as soon as possible and we’ll check with the landlord. Changes are subject to availability.

All Homa Estates apartments are fully furnished and move-in ready. Just bring your personal belongings. Bed linens, towels, and basic kitchen equipment are typically provided.

Use the chat feature on your dashboard to report any issues. Our concierge team will coordinate with the landlord or building management to resolve it.

Visitors are welcome when building rules allow it. You cannot sublet or share the apartment with anyone not named on your lease without prior written approval.

Because Homa is launching with 6-, 9-, and 12-month leases, early termination follows your signed lease terms. Contact your concierge as early as possible so we can coordinate with the landlord.

Yes. Before your current term ends, request a renewal or extension through your dashboard. Extensions are subject to availability and landlord approval.

Yes. Active tenants have access to 24/7 emergency support for urgent issues like lock-outs, water leaks, or safety concerns.

Each building has its own rules regarding quiet hours, waste disposal, pool/gym usage, and common areas. You’ll receive these in your welcome guide at move-in.

Clean the apartment, return all keys, and schedule a move-out inspection with our team. We’ll document the apartment’s condition and compare it with the move-in report.

Our damage protection is aligned to the standard deposit amount for the home. Any claims must be evidence-based and reviewed by our team. Normal wear and tear is not considered damage.

We compare the move-in and move-out condition reports. Only documented, substantiated damage beyond normal wear and tear is eligible for a claim.

Your final monthly payment covers rent through your agreed move-out date. There are no pro-rated charges for partial months unless otherwise agreed.

Yes. Tenants who complete their stay in good standing can request a rental reference from our team.

Create a host account, fill in your property details, upload photos, and set your pricing. Our team will review and verify the listing before it goes live.

During launch, landlords do not pay Homa listing fees, subscriptions, or commissions. Homa earns from tenant-paid deposit plans and approved optional services unless otherwise agreed in writing.

Rent is collected through Homa's payment workflow and disbursed after the tenant payment clears, typically within 3–5 business days of collection.

Submit a damage claim through the platform with photos and documentation. Our team reviews claims against the move-in condition report. Valid claims are compensated up to the standard deposit amount for the home.

Yes. You set the 12-month monthly rent. If you are open to 6 or 9 months, we recommend treating those as premium rates rather than discounts.