Trust, Approval & Safety

How We Verify Homes

• In-person inspections. Every property is visited by a member of our team before it goes live on the platform. We check that it matches the listing description, is clean, furnished, and move-in ready.
• Photo verification. Listing photos are taken or verified by our team to ensure accuracy. No stock photos, no misleading angles.
• Ongoing quality checks. We conduct periodic reviews and act on tenant feedback to maintain listing quality over time.

How We Qualify Tenants

• Identity and contact checks. Every tenant provides a passport or government-issued ID, phone, email, and emergency contact before payment unlocks.
• Ability-to-pay review. The 1-month and zero-deposit plans require proof such as salary, savings, freelance income, business income, or sponsor support.
• Internal approval score. Homa reviews rent coverage, deposit risk, payment reliability, document quality, lease fit, and prior Homa history. Nationality is not used as a risk variable.

How We Protect Landlords

• Homa approves deposit eligibility. Landlords do not decide whether a tenant qualifies for zero deposit. Homa controls that risk.
• Landlords give final sign-off. Final sign-off is based on lease term, move-in date, occupancy, pets, smoking, building rules, and unit availability.
• Documented move-in and claims. We create a move-in baseline with photos and inventory, then review any future claims against evidence.
• Payouts after tenant payment clears. Homa does not promise guaranteed rent unless a separate written product says so. Deposit protection is not rent insurance.

Dispute Resolution

If a disagreement arises between a tenant and a landlord, our resolution process works as follows:

1. Direct communication. We encourage both parties to discuss the issue through our platform messaging first.
2. Mediation by Homa Estates. If direct resolution fails, our support team reviews the evidence from both sides and proposes a fair outcome.
3. Formal arbitration. In rare cases where mediation is unsuccessful, the dispute is referred to binding arbitration through the Thailand Arbitration Center (THAC).

Emergency Support

Active tenants have access to emergency support for urgent issues such as lock-outs, water leaks, or safety concerns. Our team coordinates with building management and service providers to resolve emergencies as quickly as possible.

For non-urgent matters, our concierge team is available Monday to Friday, 9am to 6pm local time, and Saturday, 10am to 2pm.